Our goods are shipped directly from our local warehouses, which allows us to provide an excellent shipping time of 1-3 business days . We do everything we can to process and ship your order as quickly as possible.

As soon as your order has been shipped, you will receive the tracking number from us by email. You can use this to track the status of your shipment directly on the DHL website. Simply click on the tracking link included in the email or enter the tracking number here . This means you always stay informed about the current delivery status and can easily track the progress of your shipment.

If you have any questions or problems, our customer service team will be happy to help you. We are pleased to offer you a smooth delivery experience.

Shipping is insured throughout Europe including a tracking number.

The shipping costs for shipping within Germany are €4.90. Shipping is free for orders over €59.

Shipping costs for countries within the EU are 9.90 €

The cost of shipping to Switzerland is 15.90 CHF and to Great Britain 9.90 £ GBP. Any customs fees must be borne by the recipient.

We ship our products throughout Europe , so you can place an order from anywhere and have your desired products conveniently delivered to your home. No matter whether you live in Germany, Austria, France or another country in Europe, we are committed to providing our customers with a smooth and satisfying shopping experience.

Shipping to Switzerland and the UK includes possible customs charges (import duties, fees, VAT) determined by the destination country. These costs must be borne by the recipient.

We package our products with the utmost care and use high-quality packaging protection materials to ensure they are optimally protected during shipping. Every single product is lovingly packaged by our dedicated team so that it arrives to you in perfect condition.

If the package is lost or arrives damaged, we reserve the right to resend the package or issue a refund in such cases. Please contact us if there is a problem with your order.

Please read the return policy carefully before initiating a return to ensure you have all the necessary information and the return can be processed successfully. Visit the returns portal to initiate a return and complete the process successfully.

You have 30 days to make a return from the date of receipt of your order. Within this period you can return items that do not meet your expectations. Please note that the item must be unused and in its original condition to be eligible for a refund.

Once we have received and inspected your returned goods, we will issue you a refund within 3 days . Please note that the refund will be made using the same method used to make the original payment. Refunds can also be made in the form of a voucher if you wish.

Please note that according to our terms and conditions, you are responsible for the shipping costs for returns. These costs will be deducted from your refund. Thank you for your understanding. If you would like to make a return, please use our returns portal to print the return label and send the package back.

If you have received a damaged product, you can indicate this in the returns portal and also upload pictures of the damaged product. We encourage you to use this opportunity to give us a better understanding of the issue and find a quick solution. Please ensure the images show a clear and detailed view of the damage so that we can resolve the issue quickly and effectively.

We sincerely apologize for the incorrect order. Please use our contact form to inform us about the problem. Our customer service team will contact you immediately to find a satisfactory solution.

We offer a variety of convenient and secure payment methods.

• Paypal
• Klarna
• Mastercard
• Apple Pay
• American Express
• maestro
• Visas
• Google Pay
• Amazon Pay
• UnionPay
• Shop Pay

Yes, if the order has not yet been shipped, cancellation is possible. However, if the order has already been shipped, a return must be initiated as soon as the product has arrived and the refund will be processed upon receipt of the returned product.

Shipping to Switzerland and the UK includes possible customs charges (import duties, fees, VAT) determined by the destination country. These costs must be borne by the recipient.

The warranty period for all our products is 2 years from the date of purchase. During this period, we are obligated to repair any defects in materials or workmanship that arise as a result of normal use or to replace the product. Please note that the warranty does not cover damage caused by mishandling, alterations or repairs by the customer, or normal wear and tear. Please contact our customer service if you have a problem with a product that occurs within the warranty period.